Technology Case Study

Using Technology to Help a Tech Firm

   
INDUSTRY Technology
LOCATION Red Bank, NJ
CALL SERVICE 8-6 Answering Service, Routing to Mobile
Tech studies

SITUATION: When a local Red Bank technology solution firm started offering cloud computing and electronic medical records they could not handle the number of calls coming into the office.

RECOMMENDATION: The Red Bank Call Center looked into the number of calls the technology firm was receiving and evaluated the logistics of key team members in the field. The solution was to offer a 8am to 6pm call service with options for auto routing to mobile phones in the field. An after business hours was added later when it became apparent that many business owners were looking for technology solution providers after the work day.

RESULT: Without having to add any additional staff the call service and the phone technology was able to efficiently handle the increased call load. The staff of the Red Bank Call Center were able to manage the callers FAQs which resulted in an increase in the closing of new contracts.

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We can be your full-time, 24-7 answering service, your disaster recovery solution or the recipient of your overflow calls. We can craft a solution that will save you money and improve your customer retention.

For more information call us today at 732-747-0400.


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